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World Employer Branding Day offers an opportunity to reflect on what’s happening in our industry. We see endless changes impacting the candidate experience and the ways in which brands are built, communicated and shaped. Right now, the inescapable topic at the forefront of this discussion is, of course, AI.
Personalising the candidate experience
AI-driven tools analyse candidate data and have a big impact on delivering a tailored recruitment experience. Systems personalise job recommendations, communication, and refine application processes based on candidate skills, preferences, and past interactions. This level of personalisation enhances the candidate’s perception of the company and goes further than meeting the candidate halfway, allowing them to envision themselves in the role.
AI chatbots for real-time engagement
AI-powered chatbots provide instant responses to candidate inquiries, schedule interviews, and can even conduct initial job interviews. This quick and efficient interaction enhances the candidate experience, demonstrating the company’s commitment to providing responsive and convenient engagement. Crucially, it also illustrates a digital first optimisation, essential when engaging in-demand talent types.
Data-driven decision making
Data points are vital for effective decision making, especially at a time of restricted budgets where evidencing ROI is more important than ever. AI analytics tools can help HR professionals better understand the effectiveness of their employer branding strategies by shedding light on data around candidate engagement, conversion rates, and other metrics. This helps organisations to refine their branding efforts and more effectively attract and retain talent.
Bias mitigation
Whilst there’s much discussion about over reliance on AI being a danger to diversity and inclusion, used appropriately AI can help to reduce bias in the hiring process. By anonymising CVs and interview transcripts, AI helps ensure that candidates are evaluated based exclusively on their skills and qualifications.
Improved talent sourcing
AI can sift through vast databases of potential candidates to find the most suitable matches for job openings. By streamlining the sourcing process, AI helps recruiters and HR teams pinpoint their desired talent and diversify their candidate pool. This can positively impact employer branding, improve the quality of hire and elevate the candidate experience.
AI enhanced onboarding
First impressions count, and starting a new role can be daunting and stressful. AI can assist in streamlining onboarding processes, providing new employees with customised training and personalised resources. This has a big impact on improving the overall employee experience and the employer brand.
AI is revolutionising employer branding, as it is all areas where human engagement and technology intersect. Whilst we’re a long way from understanding the full potential of what’s possible, it’s clear from the interest in this area that it’s only going to increase. One thing is for sure, next year’s World Employer Branding Day will undoubtedly feature applications of this technology we’re not yet fully appreciative of – and wherever there’s an opportunity to elevate a brand, that’s where opportunity for innovation lies.
